Terms & Conditions

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) with Quiddity Gifts (hereinafter referred to as “us” or “we”) at the QuiddityGifts website or mobile website through Create.net

By using this website and/or placing an order, you are automatically agreeing with and accepting all of the Terms and Conditions for the supply of goods through www.QuiddityGifts.com therefore, please make sure you have read and understood the terms before placing your order. We may update these Terms and Conditions from time to time and will notify you of such changes by uploading them on the site. Usage of the website implies acceptance of the revised terms and conditions. This contract shall be governed by and construed in accordance with the laws of England.

2. Terms of Sale

Under English law, only persons aged 18 and over and those entitled to enter a legally binding contract may purchase from this website. On receipt of payment of goods, you will receive an acceptance e-mail sent to the e-mail address provided at checkout. Our acceptance of your order constitutes a legally binding contract.

3. Pricing and Delivery

All of our prices are shown in GBP (British Sterling). Purchases may be made through our secure online payment facility using a debit or credit card, or through PayPal.

Please note QuiddityGifts reserves the right to alter prices without prior notice.

The delivery charge for each order is dependent on size, weight, and destination. The cost of delivery, including optional upgrades, is clearly indicated during the check-out process. Orders are sent using Royal Mail or an alternate carrier during Royal Mail industrial action. Should you wish to purchase additional insurance or have your order sent using an alternate shipping company, please contact Anisa@QuiddityGifts.co.uk prior to placing your order.

Items will always be shipped to the address provided. Please note that we cannot be held responsible for mail that is misdirected due to incorrect or incomplete addresses.

Delivery times stated on our website are based on estimates and QuiddityGifts does not accept any liability for failure to deliver within the stated time. We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.

In the rare event that a package goes missing, it is not classified as lost until 10 business days after expected delivery date (UK), 20 business days (Europe), 25 business days (Rest of World). Proof of postage is obtained for all items sent through the Post Office and we appreciate your patience whilst we work together to rectify the situation.

International orders will contain custom’s forms marked with accurate value and Non-European Community (EU) residents will be liable for any import duties and taxes; therefore, it is suggested you familiarise yourself with the custom fees in your area to know what to expect.

4. Order Fulfilment

Once an order has been place and payment received, you will receive an acceptance e-mail, at which point your orders will be processed by QuiddityGifts.

Please note that certain items will be handmade to order and require up to 5 working days. Processing time depends on the items ordered and will be specified on each product listing.  Custom orders which require further discussion will be processed once the final proof has been approved by you.

If, for any reason, we are unable to fulfill your order or there will be a delay in doing so, we will let you know at the earliest opportunity. If payment has already been received, we will refund the amount using the same method used to make the payment. Should any difficulties arise, we will contact you to settle refund.

QuiddityGifts reserves the right to cancel the contract between you and us if we have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in pricing information received by us from our suppliers.

QuiddityGifts reserves the right to discontinue any product at any time.

5. Cancellations and Returns

You are entitled to cancel your contract with us for the goods you order within 14 days of the delivery of the goods. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty; however, you are responsible for payment of return postage via Royal Mail Tracked & Signed For delivery.

Your right to cancel your order is subject to the purchase being returned unworn and in its original condition, and does not apply to custom orders, which due to their unique nature, cannot be exchanged or returned. This does not infringe on any applicable statutory rights.

How to return an item for refund:

In order to cancel your contract, you must notify us by e-mail at Anisa@QuiddityGifts.co.uk

Once the return has been approved, you are responsible for return postage via Royal Mail Tracked & Signed For delivery. The item must be received by us within 14 days of the return approval.

On receipt of the item, full payment including base initial postage fee will be returned to you via the method of order. In instances where you, the customer, opted for an upgraded postage option, only the basic rate will be refunded.

Any returns due to damaged, defective, faulty or incorrect items, or those of an incorrect quantity, will be refunded in full, including the cost of return postage. We shall have no liability to you unless issues with such items are communicated to us within 7 days of delivery of the goods via email at: Anisa@QuiddityGifts.co.uk

6. Liability

QuiddityGifts is not responsible for indirect losses that are a side effect of the main loss or damage, for example: loss of profits or loss of opportunity.

In incidences where failure to deliver the goods or meet the terms of our contract is due to an event that is beyond our reasonable control, including but not limited to: fire, flood, storm, riot, civil disturbance, war, nuclear accident, and terrorist activity, QuiddityGifts cannot be held responsible.

Our maximum liability to you for any loss or damage arising in connection with your order on www.QuiddityGifts.com shall be limited to the total price of your order.

7. Product Materials

Materials used are listed under each individual item; however, metal chains and wires sourced for my creations are stated to be free of lead, nickel, and cadmium. Please note that items are silver items are plated, not solid, and although they are stamped '925' I have no way to independently test or verify the silver content. Certain charms used are made of Tibetan silver, which is an alloy similar to pewter.

8. Privacy Policy

QuiddityGifts is committed to protecting your privacy and security online. Any contact and financial details provided at time of purchase are processed through secure online payment processors and are not stored by us, nor are they shared with any 3rd parties. QuiddityGifts does not assume responsibility whatsoever for any financial loss incurred through the use of the PayPal payment service.

8.1 Security

www.QuiddityGifts.com is hosted on a secure server using SSL technology (secure sockets layer) to ensure credit or debit card transactions are secure. Personal information and financial information is encrypted then transmitted securely. We take all reasonable measures to keep your information secure; however, we cannot be held liable if an even beyond our control results in loss to you.

8.2 Cookies

Cookies are small text files used to enhance and simplify your visit by allowing us to recognise your computer. These can easily be erased or disabled and instructions on how to do so are located in the ‘help’ section of your browser.

We do not use cookies to store personal information; however Google Analytics provides third-party cookies to collect statistics for marketing purposes. These include temporary ‘session’ cookies and permanent cookies, which are stored on your device for a maximum of 24 months.

8.3 Changes and Updates to the Privacy Policy

We reserve the right to change our privacy policy at any time, while still adhering to the applicable laws and guidelines. Any changes will be posted in this section on the website so that you are aware of the revisions. By continuing to use the site you are automatically agreeing to these revisions.

9. Copyright

All rights reserved. This website and all of its contents are copyright of Quiddity Gifts and are protected by international copyright laws. No permission is given by us in respect of the use of any materials from this website, including but not limited to logos, brand names, photographs, product names or titles, or copyrights, and such use may constitute an infringement of the owner’s rights.

In no event shall the service provider be liable for any damage arising, directly or indirectly, from the use of the information contained on this web site including damages arising from inaccuracies, omissions or errors. Any person relying on any of the information contained on this web site or making any use of the information contained herein, shall do so at its own risk. The service provider hereby disclaims any liability and shall not be held liable for any damages including, without limitation, direct, indirect or consequential damages including loss of revenue, loss of profit, loss of opportunity or other loss.

10. Company Information

Anisa Daud is operating as a sole trader (UK) under the name 'Quiddity Gifts' and all correspondence and returns should be directed to:

Anisa@QuiddityGifts.co.uk

Anisa Daud

7 Broughton Lane

Wistaston, Crewe, CW2 8JP

Cheshire, England