FAQs

For any other questions or queries don't hesitate to get in touch.

We love custom orders and will work with you from initial concept to final item, whether it's a tweak to an existing design or a one-of-a-kind creation.

Can you make it for me in a different colour?

Yes! We've got a rainbow of beads to choose from and all clay jewellery is hand-painted by yours truly.  We are sure to find just the shade you're looking for.

Can I have a longer necklace?

Yes! We would be happy to lengthen or shorten any of the designs to suit.  If the listing doesn't have the option you're looking for, just send us a quick message.  Please consult our length chart before ordering.

It's always a great time for a gift! Whether it's a surprise for someone special or a treat for yourself. 

Can you send my chosen gift directly to the recipient? 

Yes! And we'll also include a complimentary hand-written personalised note to accompany it.  Please add your message at check out to take advantage of this service, and ensure your friend's address is correctly entered.

Quiddity Gifts packages all items in pretty organza bags or pillow boxes, and Gift wrapping is available as an upgrade for a small extra cost.  This includes a branded gift box wrapped in seasonal paper with ribbon and and note.

If you have received a gift and wish to exchange or return, please contact us

Gifts become so much more meaningful when there has been thought given to the symbolism of the design.

Each piece of jewellery or gift item created by Quiddity Gifts is designed with meaning and significance, from circles representing the cycle of life to dragonfly charms symbolising happiness and self-realisation.

Quiddity Gifts earned an award in 2016 for the signature lines of motivational jewellery "Turn Over a New Leaf" and "Every Cloud Has a Silver Lining" and was crowned "Queen of Motivational Jewellery"!

Quiddity Gifts offers affordable jewellery made from a variety of materials, including: 

  • Lightweight airdry paperclay
  • Upcycled plastic
  • Nickel-free silver-plated chain & charms
  • Non-tarnish locally-sourced copper wire.
  • Hypoallergenic stainless steel
  • Selection of beads: crystals, imitation pearls, semi-precious gemstones
  • Natural lava rock for use as essential oil diffusers

Jewellery that is handmade with care should also be worn with care.

The best way to care for your jewellery is to avoid contact with water or chemicals and to always store it in an air-tight bag when it's not being worn.

The best method for cleaning your jewellery depends on what material it is made of, so click here to read all the tips on taking care of your jewellery.

Quiddity Gifts includes a free microfibre cleaning cloth with any silver-plated jewellery to keep them sparkling.

Is it safe to use my card online?

Yes! Quiddity Gifts offers a secure SSL encrypted checkout procedure.  We will never have full access to your cards and none of your payment details will be saved.

Do I need to sign up for PayPal?

No! If you'd like to use PayPal to pay via debit or credit card but you're not signed us, simply check out as a guest. There's no need to sign up

Quiddity Gifts offers worldwide shipping on all jewellery and gift items.

Can you send my order with Fedex / DHL / Parcel Force? 

Yes! Postage rates are calculated based on weight, dimensions, and destination by Royal Mail.  Please contact us if you would prefer an alternate company.

The standard shipping method used is most economical, however it does not include insurance or tracking. Upgraded options are recommended. 

When will I get my order?

All 'in stock' items will be posted the following working day, with personalised items taking slightly longer and custom pieces dependent on design approval.

Once you have received the dispatch confirmation email, please allow 2 working days for UK deliveries, 1wk for European, 2wks for N.A., and 3wks for other countries (estimated times).  International delivery times vary depending on destination and can take longer due to customs and time of year.  

We want all customers to be completely satisfied with the Quiddity Gifts jewellery and offer a 'No questions asked' returns policy...but with 100% 5 star reviews we've never actually had a return! 

As long as your item is not a custom or personalised order, you can return it by notifying us within 14 days of receiving your order by email to Anisa@QuiddityGifts.co.uk  Once your return has been approved, simply send your order back in original condition and packaging to receive a full refund.

We will refund the initial basic postage rate; however, return 'tracked & signed for' postage is payable by the customer.  

For more details please click here.

Quiddity Gifts is proud to offer affordable jewellery all throughout the year.

If you would like to receive notification of seasonal sales, please make sure you've signed up for the Quiddity Gifts newsletter  which is emailed on the 1st of every month.  It includes fun facts, sneak peeks at new collections, and a great freebie offer!

Check back regularly to see if the 'SALE' section has any discounted items available...these go quickly and cannot be reserved.

If you're in the local Cheshire area, do check the events page to see if I'll be attending an Craft Fair near you.  There are always great deals to be found.